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Djurgården – Hammarby

9 August  Tele2 Arena


Djurgården – Mjällby AIF

12 August  Tele2 Arena


AIK – Östersund

13 August  Friends Arena


Hammarby – IF Elfsborg

16 August  Tele2 Arena


Djurgården – IFK Göteborg

22 August  Tele2 Arena


AIK – Helsingborg

23 August  Friends Arena


AIK – BK Häcken

30 August  Friends Arena


Hammarby – Kalmar FF

30 August  Tele2 Arena


Tove Lo - Cancelled

2 September  Annexet



5 September  Friends Arena



8 September  Friends Arena


Jeff Lynne's ELO - cancelled

21 September  Ericsson Globe



8 October  Friends Arena


Jeff Dunham

18 October  Hovet



14 November  Friends Arena


Ozzy Osbourne

5 December  Friends Arena


The 1975 - Postponed

15 February  Annexet


Sweden International Horse Show - Postponed

18 - 21 February  Friends Arena


Cirque Du Soleil Corteo - All shows postponed until 2021!

25 - 28 February  Ericsson Globe


Harry Styles + King Princess - Postponed

1 March  Ericsson Globe


Seven Worlds One Planet (BBC) - postponed until 2021!

7 March  Ericsson Globe


ISU World Figure Skating Championships

22 - 28 March  Ericsson Globe


Hammerfall - Canceled

28 March  Annexet


Hans Zimmer Live

1 April  Ericsson Globe


Isaac and The Soul Company - Postponed

9 April  Ericsson Globe


Bryan Adams - Postponed

22 April  Ericsson Globe


Suede - Postponed

27 April  Annexet


Brockhampton - postponed

1 May  Annexet


Den lilla sjöjungfrun-Postponed

2 May  Ericsson Globe


Nick Cave and The Bad Seeds - Postponed

4 May  Ericsson Globe


Green Day - Postponed

2 June  Tele2 Arena


Trevor Noah - Postponed to 2021

4 June  Ericsson Globe


Gabriel Iglesias – Beyond the Fluffy World Tour 2020 - Postponed until 2021

9 June  Hovet


Céline Dion - Postponed

13 June  Friends Arena


Alicia Keys - Postponed

15 June  Ericsson Globe


Pet Shop Boys - Framflyttad

16 June  Ericsson Globe


KISS - Postponed

19 June  Tele2 Arena


Elton John - Postponed

17 - 18 September  Tele2 Arena


Deep Purple - framflyttad

25 September  Hovet


The Weeknd - POSTPONED

4 October  Ericsson Globe


Al Pitcher - Postponed

23 October  Hovet


Crossroads - Symphonic Rock In Concert - Postponed

23 October  Ericsson Globe


Here you will find answers to the most frequently asked questions. The information provided here is of a general nature – if you would like more information about a specific event go to the event page here on stockholmlive.com where we update information a few days before the event. To event



Where are your arenas located?

Ericsson Globe, Tele2 Arena, Hovet and Annexet

Ericsson Globe, Tele2 Arena, Hovet and Annexet are located in the district Johanneshov in southern Stockholm.

Within walking distance of a kilometer you find six subway stations including Gullmarsplan, Stockholm’s second largest hub for common transport with subway, tram and buses.

Read more about how to get here


Friends Arena

Friends Arena is located in Solna and the Arenastaden district, just north of Stockholm. The most convenient way of getting to Friends Arena is by public transport, particularly by train and tram.

Read more about how to get here


How do I find my seat in the arena?

Ericsson Globe, Tele2 Arena, Hovet and Annexet

From the menu bar click, on Get Here and scroll down to “Find your seats” to see arena overviews for each arena.

Friends Arena

From the menu bar, click on Getting here for overviews of the Arena.


When you get to our arenas, follow the instructions on your ticket; entrance, section and seat number. If you are still unsure about where your seat is please ask one of the attendants.


Can I park my car at the arenas?

We recommend to primarily choose public transport for your trip to us. It is often a smoother and more environmentally friendly alternative than traveling by car. If you opt to bring your car we advise you to be in good time. Stockholm traffic is sometimes erratic and at big events when many travel to and from the same place at the same time, queues in the immediate area can occur.

Tele2 Arena, Ericsson Globe, Hovet, Annexet
Parking is available at Globen Shopping (about 1500 parking spaces) and in Arenagaraget below Tele2 Arena (about 650 parking spaces), but please keep in mind that these can be filled up quickly when there are many people during event days.
There are disabled parking places on the eastern side of Hovet, towards Nynäsvägen.
Read more about parking possibilities in the area at Stockholm Parking.

For questions about parking in Globen Shopping's garage, contact Apcoa Parking on +46 8-556 306 70 or [email protected].

For questions about parking below Tele2 Arena, contact Stockholm Parking

Friends Arena
Mall of Scandinavia, adjacent to the Arena, offers 3 700 parking spaces on five floors. On busy days at the mall and on event days these spaces are taken very quickly.

The car park at the Arenagaraget (entrance on Evenemangsgatan) has 500 spaces. It is run by Parkman 

Read more about the car parking in the area at arenastaden.se.


Are there parking spaces for buses that organize trips to and from an event?

Tele2 Arena, Ericsson Globe, Hovet, Annexet
We usually do not have the opportunity to offer special parking for buses. Contact us for more information. 

Friends Arena
Solna municipality offers a number of bus parking spaces in the area, one of them at Kolonnvägen. Visit solna.se for details.


Are there hotels close to the arenas?


Quality Hotel Globe
Just around the corner from the events and our arenas you will find Quality Hotel™ Globe, with 524 fresh rooms. Here you will also find a great lobby, bar & restaurant whick makes the hotel the perfect place to meet up before the event starts.

Book hotel now - pay in advance!
Book hotel now - pay at the hotel!

Nordic Choice Hotels
Nordic Choice Hotels has of today 180 hotels spread over 100 destinations in Norden.
Read more and book hotel in Stockholm, visit choice.se.

Quality Hotel™ Friends, a design and conference hotel, is literally next door to the Arena. It has 400 rooms, a large lobby and a bar and restaurant. It is the perfect place to meet up ahead of a show or football match.

For more accommodation near the Arena, Visit Stockholm.



Where can I buy tickets to an event in your arenas?

Tickets for our events are sold through our ticket suppliers AXS, Ticketmaster and via our own ticket portal for Friends Arena. Tickets are available for sale at stockholmlive.com, friendsarena.se, tele2arena.se, through our box offices as well as through organizers and our ticket suppliers.

We recommend you to only buy tickets through authorized resellers and we always refer to authorized resellers on our websites.


Telephone support:
 +46(0)771-31 00 00   
Opening hours:
Monday-Friday: 09:00-18:00
Saturday-Sunday: 10:00-14:00
Mailsupport: support.axs.com
Telephone support accessibility tickets: +46(0)8-446 852 39

Swedish Men´s Fotball Team

Purchase tickets at ticket.friendsarena.se
Telephone support: +46 8 502 535 20 (weekdays; 10.00-13.00)
Mailsupport: [email protected] (vardagar kl 09.00-17.00)

Sweden International Horseshow
Purchase tickets at ticket.friendsarena.se/sihs
Telephone support: +46 8 502 535 20 (weekdays; 10.00-13.00)
Email support: [email protected] (weekdays; 09.00-17.00)

Concerts and Melodifestivalen
Purchase tickets at ticketmaster.se
Telephone bookings: +46 771 70 70 70 (weekdays; 09.00 – 17.00)
Email support: hjalp.ticketmaster.se/

AIK Fotboll
Purchase tickets at ticket.friendsarena.se/aik
Telephone support: +46 8 502 535 20 (weekdays; 10.00-13.00)
Email support: [email protected] (weekdays; 09.00-17.00)


I bought tickets online but have not received them. What do I do?

If you purchased tickets online through AXS to an event at Ericsson Globe, Tele2 Arena, Hovet or Annexet
It may take up to 24 hours for order confirmation and e-tickets to arrive. AXS ticket office is working hard to ensure that your tickets are sent to you as soon as possible. To ensure that the tickets do not end up in your junk mail, you are advised to add [email protected] as contact.
If you still can not find your tickets, you can log in to www.axs.com/se with your email address and find copies of your tickets.

If you bought tickets online via ticket.friendsarena.se to AIK Football, Swedish Men´s Football Team or Sweden International Horseshow
The tickets were sent to your e-mail address immediately after the booking was completed. Please check that they have not got into your spam folder addressed from [email protected]. If you still cannot find the tickets, you can log in to www.friendsarena.se/en/konto with your e-mail address and find copies of your tickets. Should you still experience problems please feel free to contact us at [email protected].

If you purchased tickets through ticketmaster.se to a concert or Melodifestivalen at Friends Arena
Log in to ticketmaster.se for copies of your tickets. If you have questions, please contact Ticketmaster.


Is it safe to purchase ticket on the black market?

Stockholm Live is only liable for the sale of tickets from our web sites (stockholmlive.com, friendsarena.se, tele2arena.se) our box offices, via the event owner and ticket suppliers. We strongly advise you against the purchase of tickets from any other service or seller because we cannot guarantee the validity or the existence of the ticket and, you risk paying much more than the face value of the ticket.

The automated ticket checking terminals at the arenas scan each ticket for a unique EAN code upon entry on the day of the event. The EAN code can only be used once and a person using a copy of a ticket will be refused entry. You cannot check in advance whether a ticket is valid or not.


A name, other than my own, is on the ticket. Will I have a problem scanning it?

Tickets are not ‘personalized’ unless stated otherwise at the time of purchase. Where a promotor chooses to personalize tickets for an event, you will be informed of it on the event page. In such a case, if your name appears on the ticket you will be asked to provide valid identification to gain entry to the Arena.


Can I scan my ticket on my smartphone?

Yes, as long as the smartphone is damage-free because the scanning machines are sensitive. However, we recommend that you print it out to facilitate entry or alternatively download the ticket as a PDF file and increase the brightness on the screen before scanning. Avoid taking a screenshot/screen copy of the ticket on your smartphone as this worsens the quality of the image and makes it more difficult to scan.


Can you check in advance if a ticket is valid or not?

No, it is only when the ticket has been scanned at the Arena that you will know that the ticket is valid.


Why do you charge a service fee on the tickets?

The service fee covers the costs of our agents in connection to booking, collecting or eventual refunding. The fee is the part of the ticket price that accrues to our ticket agents.

The service fee varies from the price of the ticket at a fixed rate.


Can I return (redeem) tickets I have purchased?

Purchased tickets cannot be redeemed. When an event is cancelled a ticket can be redeemed, minus the service charge, at the point of purchase.


What happens if an event is moved or cancelled?

When buying your tickets by phone or online, you are asked to give us your contact address and/or e-mail address and phone number. This gives us the possibility to contact you if any changes occur in regards to the event.

Information is also put out through our website and social media. Please note that we cannot foresee events that might lead to cancellation. This type of information is normally handled by the promoter in charge, who then passes on the information to us. If there are uncertainties regarding any specific event, we kindly ask you to contact the promoter in charge.


Do you refund lost or stolen tickets?

We do not issue refunds for lost or stolen tickets. If your tickets have been stolen you must file a complaint with the police to let the issue be handled by your insurance company.


How do I use my cancellation protection?

With the cancellation protection, you are entitled to cancellation if you or your relatives suffer from acute illness, accident or an incident at home such as burglary, fire, water damage or likewise.

Read below how to apply for cancellation:

Cancellation notification must be made by e-mail to [email protected] as soon as the circumstance has become known to you and latest by the time the event begins, according to the event ticket.

In the application, please state: name, booking number, address and telephone number of the person to whom the notification / cancellation relates and a description of the reason for the notification / cancellation.
It is important that you send documentation that supports your claim to cancellation protection as soon as possible after the application / cancellation.
Submit the documentation and send it to [email protected] no later than 10 days after the registration / cancellation, in order for us to review your case and pay the compensation.

If you are unable to attend the event due to the valid reasons listed and wish to use the cancellation protection, send us your unused event ticket in original. You also need to strengthen the circumstance with: 
(a) In case of acute illness, accident or death, medical certificate from the attending physician and, where applicable, death certificate.
b) In the case of police or rescue services, certificates from the authority. For other unforeseen cases, emergency or damage in the residence, a detailed account of what has happened and notification to insurance companies.

We undertake the right to pay the compensation to you who purchased the cancellation insurance if you have requested cancellation and supplemented with documentation within time and all the conditions are met. We will usually process the payment within 10 days after the complete cancellation and necessary documentation is received.

For general terms of cancellation protection click here



Do you sell gift vouchers for SkyView?

Yes, you can buy gift cards for SkyView in our Service Center.


What is an E-ticket?

When buying online or by telephone, you can choose to have your ticket delivered by e-mail for you to print before the event.



When does the event start and finish?

We usually get the event times from the event promotor a few days before the event, and we publish them on the event page here on stockholmlive.com. We also send a welcome e-mail to visitors who stated their e-mail address when buying tickets.

Please note due to the nature of live entertainment, all times including end of show times are approximate and subject to change and neither the event promotor or we can confirm what time the main artists will arrive on stage in advance. If you have further questions or concerns about this, please contact the event promotor directly. Each event page shows who is the event promotor. To events.


What am I not allowed to bring into the arenas?

The following rules apply, unless otherwise stated on the event page here on stockholmlive.com. To event

Dangerous or bulky items
You are not allowed to bring into the arena items that could cause damage to the arenas, injury to its staff or other visitors. These include, but are not limited to the following items; weapons, fireworks and other dangerous and fire hazard items. Glass bottles, plastic bottles, thermos’, aluminium cans and flag poles other than soft plastic, or clothing items/flags with text or symbols expressing contempt for ethnic, or other groups.

You are also not allowed to bring into the arenas bulky items such as large umbrellas, collapsible chairs, handbags and backpacks larger than 40x40x20 cm (height, width, depth).

Food and drink
You are not allowed to bring your own food or drinks into the arenas. For safety reasons you are not allowed to bring bottles into the arenas regardless of material and content.

Sound and image capture equipment
Standard cameras, film cameras and other sound/image recording equipment are not allowed inside the Arenas.


What time will the artist go on stage?

We usually get the event times from the event promotor a few days before the event, and we publish them on the event page here on stockholmlive.com. We also send a welcome e-mail to visitors who stated their e-mail address when buying tickets.

Please note due to the nature of live entertainment, all times including end of show times are approximate and subject to change and neither the event promotor or we can confirm what time the main artists will arrive on stage in advance.

If you have further questions or concerns about this, please contact the event promotor directly. Each event page shows who is the event promotor. To events.



Vilka säkerhetsrestriktioner kommer det vara vid entréerna?

I Sverige är det arrangör av evenemang som är ansvarig för publikens säkerhet under evenemangets genomförande.

Inför varje evenemang, oavsett hur litet eller stort, görs en enskild analys och bedömning kring vilka olika insatser som behövs för att genomföra ett tryggt evenemang. Bedömningen och på vilket sätt säkerhetsarbetet läggs upp beror dels på vilket evenemang det är och vilken publik men också på omvärldsfaktorer. Detta arbete leds av arrangör för evenemanget tillsammans med arenaoperatör samt polis och övriga involverade myndigheter. Planeringsarbetet sker under lång tid men är även kontinuerligt hela vägen fram till efter evenemangets genomförande.

Om du ska gå på ett evenemang hos oss rekommenderar vi dig att lämna väskan hemma och komma i god tid till arenan för att lugnt kunna komma in via de säkerhetskontroller som sker.


Can I bring my camera to the event?

A system camera or any other professional sound or image recording device may not be brought into the arena. Certain events carry a strict ban on photography. Mobile phone-cameras or small compact cameras are usually allowed. Each promoter has the right to specify any eventual bans on photography.


Can I leave the arena during events and come back in?

No. The person who, after entry, leaves the venue is not entitled to re-entry


Can I bring a push chair to the event?

In connection to events in Ericsson Globe and Hovet there´s often the possibility of indoor push chair parking at designated locations inside the arenas.

In connection to events at Tele2 Arena there is an assigned outdoor area for push chair parking. Ask our event hosts for directions. Please note that this push chair parking is unattended so feel free to bring your own pram lock. In connection with events at Tele2 Arena, locks are offered for sale at Ticket Info Norr.

In connection to events at Friends Arena, push chairs are usually allowed into the arena if they do not prevent or block evacuation routes and emergency exits. However, this is a promotor decision.

If you are wondering what applies to a specific event, please contact the promotor. Each event page shows who is the promotor. To the events

Please bare in mind that Stockholm Live takes no responsibility for the push chair in case of damage or theft.


Are there any age limits on the events?

Due to the recommendations of the Swedish Public Health Agency on high volumes there is a general age restriction for concerts at the Arena. It is incumbent upon the event owner to follow this, in accordance with the Swedish Environmental Management Agency. The age restriction is 13 YOA, even if the child is accompanied by an adult guardian. Exceptions are made for events that are specifically for children.

Many people may wonder why the onus is not on the parents to protect their child’s hearing, for example with earplugs. The intention of the general guidelines from the Swedish Public Health Agency is to protect the hearing of all children – even if parents are cognisant of how to protect their hearing or not. It is the responsibility of the event owner that the sound environment and sound levels do not cause harm to visitors’ hearing. According to Swedish law (The Environmental Code) the event owner cannot transfer the responsibility of protecting the hearing of visitors to the visitors.

At some events – see the individual event page – small children sitting in the lap of their parents has free entrance. All other events demand a ticket from all visitors regardless of age.

An 18-year age limit applies to events where food and beverage are being served. The bars usually have a 20-year age limit for serving alcohol.


Will the roof be open or shut when I visit the arena?

The promotor decides whether the roof will be open or closed during an event. Read more about what applies ahead of your visit on the event information page here on stockholmlive.com. To event.


Do you have cloakrooms?

At bigger concerts, temporary cloakroom solutions are usually available, but it varies from event to event and is a decision taken by the promotor of the event. Read more about what applies ahead of your visit on the event information page here on stockholmlive.com where we update with information a few days before the event.
To the events



Are there restaurants, kiosks and bars in your arenas?

Yes there are. Read more about food and drink at the arenas here.

Access to the restaurants, bars and the availability of alcohol changes from event to event and you can find out about it at the event page here at stockholmlive.com a few days before the event. To event

All food and beverage at Ericsson Globe, Hovet and Annexet is created and served by SPG ARENA.

All food and beverage at Friends Arena is created and served by Five Moments.

All food and beverage at Tele2 Arena is created and served by Levy Restaurants.


Can I smoke inside the arena?

Smoking is prohibited in all of our arenas. During events, special areas are assigned for smoking outside the arenas.


Where is the nearest ATM?

No, but there are several ATMs at Globen Shopping next to Ericsson Globe, Tele2 Arena, Hovet and Annexet. There are also ATMs at the Mall of Scandinavia just across the square from Friends Arena in Solna.
However, to make your visit safer, faster and easier, only card payments work at our arenas.


When can I start cueing outside the arena on the day of the event?

We have a policy to allow cueing from 07:00 hrs on the day of the event. For security reasons, earlier cueing and camping around the arena is strictly forbidden.


Are there baby changing rooms in your arenas?

Ericsson Globe
Nursery rooms can be found at section A7. Keys are available at the information desk next to entrance 2.

Friends Arena
​There are four baby changing rooms located at each corner of the arena on stand 1 – at sections 103, 118, 123 and 138. At stand 2 there is a baby changing room at section 232 and on the private box level (level 5) there are two baby changing rooms adjacent to boxes 30 and 57.

Two handicap toilets with nursery tables are available at the foyer on each short side.

Please talk to our event hosts for access to the nearest nursery room at the Ericsson Globe.

Tele2 Arena
All handicap toilets are equipped with nursery tables.


Can I buy hearing protection at the arena?

Yes, foam earplugs are offered at the arenas.


What do i do if I'm dissatisfied with my seat?

Sometimes it may happen that the view from a particular seat is obscured by, for example, technology or stage equipment that has been added during the guesting productions stage building. In such a case or in case of other problems with the seats, you should look up the Guest Service/Information Desk as soon as possible and the staff will try to help you find other seats.


Any complaints should always be made on site to the arena's Guest Service / information desk. After completed events, the seats are considered as approved by you as guest.


Who do I contact if I have comments or complaints?

If you have any queries or problems during an event please contact one of our onsite staff, or our Guest service / Information desk.

During the majority of events at our arenas, Stockholm Live rents out the arena to an organizer/promotor. The organizer/promotor has the main responsibility for the event, which includes security planning, ticket sales, age limit, sound- and light production etc. If you have any questions or concerns about this, please contact the organizer/promotor directly. Each event page shows who is the organizer.

For other questions and viewpoints please email us at [email protected]


Who do I contact if I have lost or forgotten something at the arena?

Call our switchboard at tel +46(0)8-600 91 00, Lost and Found have opening hours Monday-Friday between 09:00-10:00. Please leave further information about the object missing and the date of your visit to see if it has been found.

You can also e-mail [email protected]




I am physically disabled, how do I get around inside the arenas?

All arenas have dedicated areas adapted for maximum availability.

Inside Ericsson Globe, there are ramps between stands A and B and an elevator between the stands levels. Tele2 Arena also have elevators between the stands levels, and four specially adapted entrances, entrance C ,I ,Q and X, in each of the corners of the arena.

Priority seats are booked at 08-446 852 39.

All arenas have handicap toilets.


Can I borrow a wheel chair during my visit?

No, we have no extra wheel chairs available.  


Can I bring a seeing-eye dog to the event?

With respect to people suffering from allergic problems, no animals can be brought into the arena. We kindly recommend you to bring human escort.



Which arenas are part of Stockholm Live?

Our arenas consist of Ericsson Globe, Friends Arena, Annexet, Hovet and Tele2 Arena, and also the attraction SkyView.


Who is the event owner of events at Stockholm Live?

In most cases Stockholm Live hires out the arena to an event owner. The event owner assumes the main responsibility for the event including; health and safety planning, ticket sales, age resrictions and the sound and lighting production during the event. The event owner is stated on the event site here on friendsarena.se.


How do I receive news and information from Stockholm Live?

You can always find our latest news on Facebook, Instagram and Twitter, or sign up for our weekly newsletter. If you leave us your e-mail address when buying a ticket to one of our shows, you will receive a welcome e-mail containing detailed information on your visit.  


Do you have guided tours of your arenas?

No, we don't offer guided tours at the moment.


Do you have your own social media pages? (Facebook, Instagram, Twitter)

Yes, we are active on Facebook, Instagram and Twitter. This is where you get all the latest news, inside information, exclusive competitions, can ask us questions and in general just have a lot of fun!


Who do I contact if I want to apply for a position at Stockholm Live?

Please see our vacancies on this page. Here you also have the opportunity to send a spontaneous application if there is no specific position currently available.

We also want to recommend you to follow Stockholm Live on LinkedIn where all available vacancies are published.

Work with our partners
If you want to apply for work in our venues, please contact our partners that you will find below.

Events hosts/hostesses
When it comes to staffing of event hosts / hostesses in our venues, service center and box offices, we collaborate with Jobzone.

Food & beverage
If you want to work in food and beverage, for example, serving or kiosk staff, contact Operakällaren @ Friends Arena for work at Friends Arena, SPG Arena for Ericsson Globe, Annexet and Hovet or Levy Restaurants for Tele2 Arena.

Facility Management
SGA Fastigheter is responsible for the facility management of Ericsson Globe, Annexet, Hovet and Tele2 Arena as well as Tolv Stockholm.
ABS (Arenabolaget i Solna) is responsible for the facility management at Friends Arena.

Cleaning services
Inspira takes care of the cleaning at Ericsson Globe, Annexet, Hovet and Tele2 Arena. EFMAB manages the daily and event-specific cleaning at Friends Arena.

Nokas manages the daily guard at Ericsson Globe, Annexet, Hovet and Tele2 Arena. AVARN is responsible for monitoring Friends Arena and staffing a variety of functions in connection with the venue's events.


Do you sell souvenirs?

There is a souvenir shop open 365 days of the year right next to our SkyView service center. In the shop you can buy SkyView tickets, tickets to events and SkyView gift vouchers. In connection to the shop you also find SkyView Café, open for lunch as well as serving food and beverages through the night on event days.